Below are some of our frequently asked questions, answered.
What is the minimum order for the spices?
The minimum number of spices that you can order is just 1.
How much is standard UK delivery?
Standard UK delivery is £3.00.
What is your turnaround time?
We aim to select, pack and ship your spices within 2 - 3 working days! It's worth noting that although we say 'within 2 - 3 working days' we do try our best to ship as soon as possible. If you need your spices urgently just ping us an email.
My spice mix looks slightly different to last time, why?
We make our spice blends by hand, we weigh them out every single time and one batch of spice whether it be in its raw state pre blended, or as part of our blended batch can vary slightly from time to time despite still tasting the same. We enjoy these subtle differences which may sometimes crop up as it reminds us of the fact that we are using natural ingredients which haven't been manufactured to always be identical.
Is there any where else I can purchase your spices?
Great question! Currently our spices are stocked in the fantastic places below:
Beak & Tail Butchers (Hastings)
If there is somewhere close to you or a place anywhere in the UK that you think our spices would be a hit at then please let us know by emailing: email@example.com - we'd love to hear from you!
How is your packaging sustainable?
As always, we have tried our best to use products which are environmentally friendly.
- Our spice tins can be recycled, refilled and reused
- Our spice tin labels are made from 100% recycled waste paper and can also be recycled
- The ink on our spice tin labels are vegan and certified for compostability
- Our postal boxes are 100% recyclable and are also made from recycled waste paper
What allergens are present in the food?
Allergens are stated on the product page for each individual spice or bundle.
I would like to cancel my order?
No worries, orders can be cancelled or amended within 24 hours of placing an order with us (unless already shipped). To do this please email 'firstname.lastname@example.org'
I have a problem with my order, can you help?
If you have any problems when placing an order, after placing an order or once you have received your food, then please get in touch with our team so that we can help with a quick resolution.
I loved my order! How can I support your small business?
We love our customers to tell their friends and family about what we do. If you can spare a moment and leave us positive reviews in our follow up emails after your order that would be greatly appreciated.
It also really motivates our team to see photos of our customers enjoying their meals so please tag us on Facebook or Instagram.
I have further questions, where do I send them to?You can email any questions to email@example.com